Source: Telviva | Jan 16, 2023

Unified communication and collaboration trends for 2023 (By David Meintjes)

Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio

By David Meintjes, CEO of Telviva (www.Telviva.co.za) As businesses continue evolving to meet changing customer behaviour, the uptake and investment in cloud unified communications platforms and tools will continue to soar. Businesses are increasingly realising that they must meet customers at a time and digital channel of their choosing, which…