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- Market Study: Customer attitudes to Support in South Africa 2023
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Source: Subtonomy | Sep 12, 2023

South African Telecoms Customers Only Prepared to Wait 5 Min for Help

South African service providers are now actively seeking to replicate this type of experience in order to meet customer expectations, drive down support costs, and deliver a world-class experience to customers

SUBTONOMY (https://www.Subtonomy.com/), the world’s leading telecoms technical customer support vendor, today reveals new research on the South African market, providing key insights into the online habits and customer support expectations of South Africans. South Africans are spending increasing amounts of time online The global shift towards digitalisation hasn’t bypassed South…

Source: Subtonomy | Nov 07, 2022

Transforming Customer Support to Lower Costs: A Priority for African Operators

Affordable pricing is now the biggest challenge to the growth of Africa’s digital economy

SUBTONOMY (https://www.Subtonomy.com/), the leading Network Experience Platform provider in the Nordics, has announced it will be showcasing how African operators can vastly improve customer service without increasing their costs at AfricaCom in South Africa (8-10 November 2022). Increased operational efficiency key to Africa’s digital future In August 2022, one gigabyte of…

Source: Subtonomy | Oct 25, 2022

Booming African mobile markets to get boost from Nordic Expertise

Africa is poised to leap forward, unencumbered by legacy technologies and processes, and empowered by youthful demographics

SUBTONOMY (https://www.Subtonomy.com/), the leading Network Experience Platform provider in the Nordics, has announced that it will be attending AfricaCom in South Africa (8-10 November 2022) to bring its world-class digital customer support offering to Africa. The African digital revolution It’s time to reappraise Africa’s place in the global digital market. Long…