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Genesys
Source: Genesys |

Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences

Genesys Cloud integrates with Adobe Experience Platform’s Real-Time Customer Profiles to improve personalisation, drive higher sales conversion rates and increase loyalty

Genesys® (https://www.Genesys.com/), the global leader in cloud customer experience (https://bit.ly/3b8T6Tm) and contact center solutions (https://bit.ly/34U1p4t) announced it is working with Adobe to help organisations break down data siloes between marketing, commerce, sales and service departments. With a new integration between Genesys Cloud with Adobe Experience Platform, organisations can now gain…

Genesys
Source: Genesys |

Genesys unveils industry’s first true multicloud architecture for contact centres

Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and flexibility

Genesys (www.Genesys.com), a global leader in cloud customer experience (https://bit.ly/345BLJk) and contact centre solutions (https://bit.ly/2Q0fS6g), has announced the industry’s first native multicloud architecture. With new levels of flexibility, agility and choice, it’s now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models…

Genesys
Source: Genesys |

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys deepens partnership with Microsoft to help enterprise contact centres improve employee and customer experiences

Genesys® (www.Genesys.com), a global leader in cloud customer experience and contact centre solutions, has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud™, the all-in-one solution and one of the world's leading public cloud contact centre platforms, are now fully integrated, giving employees a more…

Genesys
Source: Genesys |

Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO

Leading cloud customer experience provider adds new business unit dedicated to workforce engagement management with Merijn te Booij as head

Genesys® (www.Genesys.com), the global leader in cloud customer experience (https://bit.ly/3duDOIf) and contact center solutions (https://bit.ly/2Yr2PzI), has appointed proven technology marketing executive, Joyce Kim, to the company’s leadership team as chief marketing officer (CMO). She succeeds Merijn te Booij, who now serves as general manager (GM) for the company’s new business…

Genesys
Source: Genesys |

Genesys and Zoom join forces to improve Employee Collaboration and Customer Experiences

Cloud contact center leader first to integrate with both Zoom Phone and Zoom Meetings, new unified interface drives increased employee productivity and better customer service

Genesys® (www.Genesys.com) the global leader in cloud customer experience (https://bit.ly/2yhTj7E) and contact center solutions (https://bit.ly/2WNlXHp), announced it is partnering with Zoom Video Communications, Inc. (NASDAQ:ZM) to make it easier for teams to work together more efficiently. New integrations for Genesys Cloud™ with Zoom Phone and Zoom Meetings enable organizations to…

Genesys
Source: Genesys |

Genesys helps organisations manage increased customer service demands and establish remote workforces during COVID-19 pandemic

Rapid Response offer gives organisations free cloud contact centre solution deployed in 48 hours, plus no premiums for volume spikes and comprehensive training and support

As the world adapts to the COVID-19 pandemic, organisations of all sizes are struggling to manage increased demand while working to keep employees safe. To help navigate these challenges, Genesys® (www.Genesys.com), the global leader in cloud customer experience and contact centre solutions, has launched a new Rapid Response offer to…

Genesys
Source: Genesys |

Genesys Cloud now available on Amazon Web Services (AWS) Marketplace

Simplified procurement and administrative processes make it easier for enterprises to access the market-leading cloud customer experience platform from Genesys

Genesys® (www.Genesys.com), a global leader in cloud customer experience (http://bit.ly/309dsWL) and contact center solutions (http://bit.ly/2x9QNiQ), announced that Genesys Cloud is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors. The catalog makes it easy for organisations to find, test, buy, and deploy…

Genesys
Source: Genesys |

Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

Genesys Engage on Microsoft Azure is a new trusted and secure cloud offering built to ease the transition to the cloud for large enterprises

Microsoft Corp. (www.Microsoft.com) and Genesys (www.Genesys.com) have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys Engage™, running on Microsoft Azure, enterprises have the security and scalability they need…

Genesys
Source: Genesys |

Genesys Introduces Experience as a Service Enabling Organisations to Deliver True Personalisation

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world's leading public cloud contact centre platform

Genesys® (https://bit.ly/2NJBqD6), the global leader in omnichannel customer experience (https://bit.ly/3axpLRC) and contact centre solutions (https://bit.ly/2tCLR4K), announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud®, to Genesys Cloud™. This shift reflects the evolution of the company and marks the launch of Experience as a ServiceSM powered by Genesys Cloud,…

Genesys
Source: Genesys |

Artificial Intelligence (AI) and humans in Customer experience (CX) – not an either/or situation

In the customer journey, artificial intelligence is not set to replace human engagement, but rather to enhance and underpin it

By Merijn te Booij, chief marketing officer (CMO) at Genesys (www.Genesys.com) AI is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation. In the entire digital…