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Freshworks
Source: Freshworks |

The Dangote Group deploys Freshworks to unify information technology (IT) service management across its 19 subsidiaries

Freshservice, ITSM software by Freshworks streamlines workflow management and improve response time by 38% in a year

The Dangote Group (Dangote.com), the largest indigenous industrial conglomerate in Sub Saharan Africa has deployed Freshservice by Freshworks (www.Freshworks.com), its cloud-based service desk software that helps modernize the IT teams along with other business functions. Integration of Freshservice offers a host of ITIL-aligned features, workflow automation, and powerful analytics, all…

Freshworks
Source: Freshworks |

Professional Provident Society (PPS) Elevates Digital Transformation by Integrating with Freshworks

Using Freshservice, their IT Services Management (ITSM) tool, helps teams within PPS collaborate better and work towards providing the best possible experience to its employees

Professional Provident Society (PPS) (www.PPS.co.za), the South Africa-based specialized insurance services leader, has aligned its Information Technology teams with Freshworks (www.Freshworks.com), a leading customer engagement software provider. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure that all teams work towards a quick and effective resolution…

Freshworks
Source: Freshworks |

Freshworks Acquires Natero, a Leader in Customer Success Cloud Software

Acquisition makes Freshworks the industry’s first customer engagement platform to seamlessly connect every customer touchpoint from first web visit to latest invoice

Freshworks Inc. (www.Freshworks.com), a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in…

Freshworks
Source: Freshworks |

Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users

WhatsApp Business API Added to Freshworks Omniroute™, its patent-pending routing technology, allowing businesses to easily manage WhatsApp inquiries

Freshworks (www.Freshworks.com), a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere. Freshworks now…

Freshworks
Source: Freshworks |

Renmoney Integrates Freshworks Support and Customer Relationship Management (CRM) Solutions to Improve Customer Engagement

Freshdesk and Freshsales Enable Renmoney to gain 360-Degree View of its Customer

Renmoney (www.Renmoneyng.com), one of Nigeria’s leading fintech companies, has deployed Freshworks (www.Freshworks.com) customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians. Last year, Renmoney delivered over 95,000 loans to individuals and small businesses via its website,…

Freshworks
Source: Freshworks |

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions

Freshworks (www.Freshworks.com), a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 (www.Refresh18.com) – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant…

Freshworks
Source: Freshworks |

Sterling Bank Transforms Internal Service Desk with Freshworks

With focused plans to expand into the African market, Freshworks is increasing its commitments to the region with additional investments in marketing, sales and partnerships to better serve the growing customer base

Freshworks Inc. (https://www.Freshworks.com/), a leading US-based provider of cloud-based business software, recently announced its partnership with Nigeria’s prestigious Sterling Bank Plc (http://www.SterlingBankng.com) as a client. Being a technology pioneer in Nigeria, Sterling Bank realized the importance of upgrading its current IT service desk to a modern, robust, cloud-based platform to empower…

Freshworks
Source: Freshworks |

Freshworks Secures $100 Million Investment Led by Accel and Sequoia

With new CFO in place, company raises largest round of funding to date to fuel growth, geographic expansion

Freshworks (www.Freshworks.com), a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from…

Freshworks
Source: Freshworks |

Freshworks Powers Refreshing Customer Experiences for Al Tayyar Travel Group

Evolving consumer expectations and increasing use of technology are radically changing the dynamics of most service industries in the Arab world

Freshworks (https://www.freshworks.com/), the leading provider of cloud-based customer engagement software, recently onboarded Al Tayyar Travel Group, one of the largest travel and tourism companies in Saudi Arabia, onto its growing customer base in the Middle East. Evolving consumer expectations and increasing use of technology are radically changing the dynamics of…

Freshworks
Source: Freshworks |

Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Momentum reflects increasing market demand for cloud-first, easy-to-use integrated customer engagement suite

Freshworks (www.Freshworks.com), a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software)…